Customer Service

Our COVID-19 Policy Requests-Precaution and Prevention

By Tiffany Coletta
tiffany@excelptmt.com

Dear valued clients,

Your health and well-being are of the utmost importance to us at all times. Excel Physical Therapy and Massage is carefully monitoring local and national COVID-19 developments, which have moved us to implement  policy in an effort to do our part for our clients, staff and community. 

 

Here are our two COVID-19 policy requests:

 

  1. If you are sick for any reason, with a fever, cough or are sneezing, then we ask you to not return for clinic appointments until your symptoms fully resolve.
  2. If you travel to high-risk regions per the CDC, inside the US with specified community transmission (after clicking on the link, scroll down and then expand the plus sign next to States) or outside of the US that have a Level 3 Travel Health Notice (widespread, ongoing transmission), we are asking you to postpone attending clinic appointments until 14 days after your return date to  the Gallatin Valley.  This requested 14-day waiting period exists for symptom-free patients and is based on the current average of 5.1 days for the incubation period for symptoms to appear.  Possible COVID-19 symptoms include fever, coughing, shortness of breath, or any combination of these complaints.   If either of these requests create a hardship for you, please call us so your physical therapy provider can create a solution for you.

Excel Physical Therapy and Massage already has an existing best practice of frequent hand and wrist hygiene before and after each patient encounter, sanitizing and disinfection of equipment, all common areas, and hard surfaces several times per day throughout both clinic locations. We are  further increasing  our vigilance in these efforts for all staff members and following CDC guidelines.


Here are the CDC’s recommended preventative protocols for additional precaution and prevention:

For the vast majority of people, COVID-19 results in a mild illness.  However, there are certain populations with underlying health issues that can experience a more impactful illness.  Because we have some patients who are more vulnerable, the above policies being implemented are for their safety.

 

We are here for you! Our Bozeman and Manhattan teams are happy to help you with all of your physical therapy and massage therapy needs. As always, your physical therapist is available through email or phone and we encourage you to communicate with them regarding your care. 

 

Appointment planning. If you need to postpone future clinic appointments because you are sick for any reason or because of our high-risk travel quarantine request policy, then please call us at your very earliest opportunity as we have clients on our waiting list for appointments. More than 24 hours’ notice for canceling is preferable, but less than 24 hours will be accepted during this time.

 

Thank you for your patience with our precautionary efforts. We are in this together.
Take good care,
All of us at Excel

 

Bozeman team: 406-556-0562
Manhattan team: 406-284-4

WHAT IS DIRECT ACCESS AND WHY YOU SHOULD CARE?

By Jackie Oliver, DPT
jackie@excelptmt.com

Direct Access. It sounds like an exclusive VIP backstage pass but, in reality, it’s an all access pass for individuals to see their physical therapist without a doctor’s referral. That’s right, you don’t have to spend time and money to go see a doctor before seeking physical therapy treatment. 

A study done by GALLUP, asked individuals which profession was the safest and most effective for treating neck pain. Overwhelmingly people answered physical therapy.  Though surprisingly when asked what profession they sought treatment from first, only 6% said physical therapy.  Most went to their medical doctor first. 

A lot of people are not aware that physical therapy is a direct access profession. Direct access benefits you in many ways. It streamlines your care, by eliminating the time between a physician’s appointment and getting in to see your physical therapist. By seeing your physical therapist first, you can start to improve your function, decrease pain and restore quality of life without delay. Furthermore, you could save hundreds of dollars on care. Medical doctors may do x-rays or prescribe medications that can end up costing a lot of money but don’t really solve your problems. Physical therapy is a great alternative to dangerous opioids and is often more effective than opioids, and in some cases surgery. If you think that your injury or pain is musculoskeletal in nature, a physical therapist should be your first stop. This will promote optimal outcomes and recovery. 

Not sure if we can help? Physical therapists are highly-trained professionals that are well equipped to be able to recognize if a problem isn’t musculoskeletal in nature and, if necessary, able to refer you on to the proper health care professional to address your issue. Physical therapists are not meant to take the place the of physicians, in fact, we work very closely with them to optimize your care. Keep physical therapy in mind the next time you have an ache or a pain that just won’t go away. We can help get you back to doing what you love. 

Call us today to schedule a thorough physical therapy evaluation in our Bozeman or Manhattan office.

Expanded Appointment Hours & Days in our Manhattan Location!

By Tiffany Coletta
tiffany@excelptmt.com

Excel Physical Therapy has expanded our treating hours in our Manhattan location! Our physical therapist team is treating patients Mondays through Thursdays. We see patients on Mondays, Tuesdays and Thursdays from 7:30am-6pm, and Wednesdays from 8:15am-5:15pm. Please call us at 406-284-4262 to schedule a physical therapy appointment that is convenient for you or to see how physical therapy can help you.

Visit us at excelptmt.com to learn more about our practice and for a clinic location map. We are located next to the Manhattan Athletic Club in Manhattan, Montana and have been proudly serving the Manhattan, Amsterdam, Belgrade and Three Forks communities since 2002.

Excel Physical Therapists of Bozeman & Manhattan are CareCredit Providers

By Tiffany Coletta
tiffany@excelptmt.com

CareCredit_Tag_CMYK

Excel Physical Therapy of Bozeman and Manhattan, Montana are CareCredit providers. CareCredit is a personal healthcare credit card which acts like a revolving line of credit for out-of-pocket healthcare expenses. Our office offers the option of no interest for 6 or 12 months. Our patients and their families can use their CareCredit account to pay for deductible, and or co-payments over a $200 minimum balance. 

Apply for a CareCredit account online at www.carecredit.com or via 800-677-0718. Patient Responsibility charges from our office are paid at the end of each visit until our office team can verify active CareCredit account status.

Please inquire with our front office team if you have additional questions at 406-556-0562 for Bozeman or 406-284-4262 for Manhattan or via info (at) excelptmt (dot com).  Thank you for choosing Excel Physical Therapy for your physical therapy needs. We truly appreciate our patients and hope you will consider us in the future and refer us to your friends and family.

October is National Physical Therapy Month!

By Tiffany Coletta
tiffany@excelptmt.com

National Physical Therapy Month (NPTM) is a commemoration held each October by the American Physical Therapy Association (APTA). NPTM is designed to recognize the impact that physical therapists and physical therapist assistants make in restoring and improving motion in people’s lives.

We encourage you to browse the APTA MoveForward website and follow them on Facebook, Twitter, and Pinterest to learn about the benefits of physical therapy.

Call and ask to speak with any member of our Excel Physical Therapy Team. They are always happy to talk with you about how physical therapy can help you or a member of your family.

  • Bozeman: 406.556.0562
  • Manhattan: 406.284.4262
  • info@excelptmt.com

Appointment Reminders Now Improved

By Tiffany Coletta
tiffany@excelptmt.com

Our front office team is happy to give you a phone call reminder the day before your physical therapy appointment, but now we have the ability to text or email you your appointment reminders too! Give us a call at either our Bozeman or Manhattan office and let us know your preference.

If you are choosing a text reminder, we will need to know who your cell phone company is. Normal text charges apply so make sure you are aware of your texting plan. If you prefer an email reminder, just let us know your email address. We are also happy to give you the good, old fashioned phone call too.

Bozeman 406.556.0562
Manhattan 406.284.4262
info@excelptmt.com

"The diagnostics, care and support had a tremendous impact and facilitated a strong and accelerated recovery - David is a Healer!" -- J.B., Bozeman Client

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