FAQ

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What is Switchback Health and why do I want to use it?

Excel Physical Therapy providers use Switchback Health to deliver and manage your home physical therapy exercise program. Switchback Health is a web-based application designed to help ensure you are doing your prescribed exercises correctly and with the correct frequency designed by your physical therapist.

3 Easy Steps:

  1. You will receive a welcome email from Switchback Health after we register you in our front office.
  2. In your welcome email, Click on the CLICK Here link and then create a password.
  3. Follow-on screen prompts to create a password and you are all set!

Your email address and password are all you need to log into the Switchback Health app or from the switchbackhealth.com web page. You can access your exercise plan from anywhere, anytime and on your preffered device -laptop, phone, iPad, etc.

Switchback Benefits:

  • It's HIPAA secure and free for our clients!
  • You will have access to your exercise plan even when you are discharged from care.
  • Automatic reminders to your device (you can control notifications) to help you remember when to do your exercises
  • It's cloud-based so it won't take up too much space on your smartphone or Ipad.

Troubleshooting Tips:

  • Please only download the App via the email welcome link only and not from the App Store.
  • No welcome email from Switchback Health? Check your Spam or Junk email folder or try searching for 'Switchback Health' in your email inbox.

Still need more help? Our front office team is happy to help. Stop by the front desk or call us anytime.

  • Bozeman office 406.556.0562
  • Manhattan office 406.284.4262
  • info@excelptmt.com

 

I'm a little fearful about starting physical therapy. How can you help?

We completely understand that some clients may have a fear of physical therapy treatment because they have never experienced it before. It’s completely understandable to have reservations when you may experience pain or there's an unknown outcome. 
 
We will meet you where you are in your care journey. 
 
Everyone from our front office team to each physical therapist here at Excel Physical Therapy also understands this possible concern. Please feel free to share your concerns and communicate with your physical therapist if you are nervous or need more time and explanation about your treatment plan. 
 
We are happy to provide you with the needed information to help you feel better about your treatment issue, diagnosis and your treatment plan of care. 
 
We strive to be good listeners too. Every member of the Excel Physical Therapy team is here to help you. Please let us know how we can best help you.

What is a prompt pay discount appointment?

We offer Prompt Pay discounts for patients who do not have insurance or for visits not covered by your insurance carrier. To take advantage of a prompt pay discount, appointments are paid at the time of service in full and claims cannot be billed to your insurance carrier at a later date. Prompt pay appointments are also available to clients who are seeking a wellness/preventative physical therapy check-up where no medical diagnosis is present. Supply items issued during an appointment are not included in prompt pay discounts.

What is CareCredit and how can I use it to help pay for my physical therapy appointments?

Excel Physical Therapy is a CareCredit Provider practice. We offer a 6-month term with no interest for patient responsibility balances of $200 or more with the CareCredit program. You can apply at CareCredit.com for an instant credit decision to see if this option can be helpful for you. Once your balance reaches $200 with our office, we transfer the balance to your CareCredit account. If you have questions regarding payment, please contact our office before your scheduled appointment. 

What do I wear to my appointment? Do I have to wear shorts in the snow?

Please wear athletic clothing and shoes that allow you to move easily. For our female patients with a neck, shoulder or spine diagnosis, please wear or bring a sports bra or bathing suit top to your appointments. Otherwise, a treatment gown will be available for your use. We also have exercise shorts available for both male and female patients. 

We have private treatment rooms and restrooms that you can use to change into your athletic clothes so that you don't have to travel in clothes that may be chilly when it's cold outside. 

How Often Will I Need to See my Physical Therapist?

You and your physical therapist (in conjunction with your physician) will determine a treatment plan for your particular goals. Most patients are typically seen two to three times per week for a treatment plan. The best way to ensure that you reach your health and fitness goals is for you to remain committed to your treatment appointment schedule and home exercise program. 

Annual Wellness, Injury or Performance Check-up: It is a great idea to see your physical therapist annually for a physical therapy exam to identify any potential injury prevention opportunities and to maintain the functionality of musculoskeletal systems. Physical therapists have the education, experience, and expertise necessary to provide a wellness, injury or performance screen to allow tracking of the patient's needs for a healthy, pain-free, fully-functioning life.

Do You Take My Insurance?

We accept all types of private insurance. We are preferred providers for Allegiance, Assurant, BCBS (Blue Cross/Blue Shield), Cigna, EBMS, InterWest Health, First Choice/Health InfoNet, Medicare, MHS, MultiPlan, MUS, MUST, PacificSource, New West Medicare, United Healthcare and certified Tricare providers. If you don’t see your insurance payer listed above, please call us so our friendly front office team can help verify our participation as we are able to access multiple networks like MultiPlan, InterWest, First Choice/Health InfoNet among others. We are also pleased to accept Workman's Compensation and Motor Vehicle insurance as well. 

Does my Insurance Cover This?

At Excel PT, you are a highly-valued client. We appreciate your business, and we are committed to providing you with the highest level of patient care and customer service. Part of our customer service involves helping patients navigate the complicated world of health insurance. Our friendly front office team will contact your insurance company and help you understand what your deductible may be (if applicable), and if you have co-payments and/or co-insurance. Our office collects commercial insurance patient responsibility balances at the time of service so that our patients can more easily financially plan for their physical therapy treatments. Patient responsibility portions (if applicable) include deductible, co-payments, co-insurance and supply items. We gladly bill insurance companies as a courtesy to our patients, and we routinely work with Medicare, Workman’s Compensation, Auto Insurance companies with med-pay.

We offer Prompt Pay discounts (paid at the time of service) for patients who do not have insurance and our offices are CareCredit Providers. CareCredit is a healthcare credit card that allows you to split your patient responsibility balance over a 6-month term with no interest for balances of $200 or more. If you have questions regarding payment, please contact our office before your scheduled appointment.

After discharge from treatment, patients are always welcome to contact their physical therapist with any follow-up treatment questions or concerns. Tune-up and annual check-up appointments are available to help clients stay on track with their goals.

Do I Need a Doctor’s Referral?

Because of our proven rehabilitation track record, local physicians have come to depend on Excel PT’s outstanding outcomes when they send their patients to our clinics. While many patients come to Excel PT through the physician channel, most of our patient’s health insurance companies provide for direct access to physical therapy (no referral required). We are happy to bill your private insurance company, including Auto, Medicare and Workman’s Compensation insurance.

Since 1987, Montana state law provides for direct access to physical therapy where Physical Therapy evaluation and treatment procedures may be performed by a licensed Physical Therapist without a doctor's referral. However, there are still a few insurance companies that may require a Physical Therapy referral prior to your appointment with our office in order to process claims. Please check with your insurance company to see if they have this policy requirement. Or call us, and our friendly front office team can help you determine your physical therapy policy benefits.

Why Choose a Professional Bike Fitting at Excel Physical Therapy?

At Excel Physical Therapy, your Bike Fitting is performed by a medical professional. Our specialty trained physical therapists go beyond the typical bike fit that you receive at most bike shops. In addition, we address the root cause of pain and dysfunction that you may be experiencing as the result of your current cycling position, previous muscle and joint injuries, or other movement abnormalities. Often, your medical insurance will cover bike fitting as related to physical therapy services. Our physical therapists have the necessary certifications and training to get you moving towards pain-free cycling.

How Can a Professional Bike Fitting Help Me?

The Excel Physical Therapy Professional Bike Fitting will help you eliminate pain and improve cycling performance. Our bike fitting is beneficial to cyclists of all levels. Whether you are a cat 2 racer or a novice rider, a bike fitting will improve your overall experience cycling. For example, small misalignments in seat height and pedal or cleat position can cause knee pain. Moving the seat up or down and the foot forward or backward (through the cleat on the bottom of the shoe) optimizes the power transfer from the leg into the crank arm and decreases painful stress in the knee, resulting in a more enjoyable and efficient ride. 

What is the Cost for a Cash Pay Bike Fitting?

In the case that you don't have medical insurance to cover some or all of the cost of a Bike Fitting, we offer cash pay rates. The fee is $250 for the first 90 minute visit and $105.00 for the second 45 minute visit. Your typical Bike Fitting is complete in 2 visits for a total of $355 dollars. However, some Bike Fittings will take less or more visits, based on specific client needs.

 

Will Insurance Cover My Bike Fitting?

Your medical insurance will typically cover physical therapy pertaining to a medical diagnosis such as neck pain, low back pain, knee tendonitis, etc. If you are in pain while cycling, then we are usually able to successfully bill your medical insurance for physical therapy services related to altering the fit of your bike and teaching you exercises. We also offer bike fitting services on a prompt pay/cash pay basis when no medical diagnosis is present or if you have no medical insurance.

 

 

"...everything about Excel PT was a pleasant and painless experience! Thanks!" --M.G., Bozeman client

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