Customer Service

COVID-19 - our updated policies and Virtual PT Visits Now Available

By Tiffany Coletta
tiffany@excelptmt.com

We are committed to you now and always since 2001.

Dear valued clients and community partners, 
 
Our leadership team continues to monitor the COVID-19 situation on a daily and often, hourly basis to make decisions regarding our practice. Our promise to you is to keep a safe and clean environment for those who need our services the most. We understand this is a very difficult time for everyone. 
 
Our Bozeman clinic is OPEN in agreement with the March 26th directives from the Gallatin Valley Health Department and the MT Office of the GovernorPhysical Therapy is considered an essential critical infrastructure and massage therapy-when provided in a physical therapy clinic-are under this directive. As a healthcare facility, we are currently one of the few options for those who are suffering due to cancelled surgeries, chronic pain, and other issues during this unprecedented time where healthcare has suddenly become a precious commodity. 
 
In the state of Montana, we have direct access for physical therapy care, which means a patient can be treated without needing a doctor’s prescription. Almost all insurance plans cover PT under direct access. Call our friendly front office team and we can check your plan for you. 
 
Virtual Physical Therapy Appointments  Our goal is to make sure to we are available for our patients and anyone else who needs us at this time while options remain limited. We are offering virtual physical therapy appointments for those who are unable to come into the Bozeman or Manhattan clinics.  Virtual PT appointments involve easy video conferencing on your computer, tablet, or smart phone and Switchback Healthcare to seamlessly deliver your custom exercises in a video format. It’s as simple and secure as clicking on an email link from us. Some insurance companies are paying for telehealth and, for those that are not, Excel is offering a discounted prompt pay rate of $70 per virtual PT visit. Our therapists and patients are finding online appointments very useful in efforts to provide a “next best option” to in-person appointments.  
 
Our Precautions and Prevention Policies  We have implemented COVID-19 policies per CDC guidelines to further increase precautions and prevention. All policies apply to both staff, patients and anyone entering our facility. Thank you to all for your patience and accommodation with these polices, which include the following:
We are: 

  • Screening patients on the telephone when making appointments and in the clinic before an appointment regarding illness and travel. Anyone having returned to Gallatin Valley after visiting a CDC community spread state or country with a CDC travel warning is asked to self-isolate for 14 days before attending in-clinic appointments.

  • Often checking temperatures.  

  • Not allowing any individuals to enter our clinic with ANY illness symptoms or symptoms of the virus. 
  • Not allowing any individuals to enter our clinic with concerning potential exposure while in Bozeman or with recent travel.  

  • Having our patients and therapists wash their hands thoroughly before and after each visit. 

  • Spreading out our patient appointments and reducing in-clinic staff to have a very low-flow clinic environment.
  • Not allowing visitors to attend in-clinic appointments with any patient (unless the patient is a minor). 

  • Tirelessly disinfecting patient and therapist contact surfaces. 

We are here for you!   As always, your physical therapist is available through email or phone and we encourage you to communicate with them regarding your care. Our PT team is able to schedule a virtual visit for you directly as well. Reach out to our front office team too with any questions at info@excelptmt.com or to also schedule a virtual PT visit. 

Please be safe, stay active and healthy. We are here for you as we navigate this situation. Let us know if you have any questions. 
With much love and appreciation, 
David, Jason and Tiffany 
along with the whole Excel PT and Massage team 


Bozeman team: 406-556-0562
info@excelptmt.com

WHAT IS DIRECT ACCESS AND WHY YOU SHOULD CARE?

By Jackie Oliver, DPT
jackie@excelptmt.com

Direct Access. It sounds like an exclusive VIP backstage pass but, in reality, it’s an all access pass for individuals to see their physical therapist without a doctor’s referral. That’s right, you don’t have to spend time and money to go see a doctor before seeking physical therapy treatment. 

A study done by GALLUP, asked individuals which profession was the safest and most effective for treating neck pain. Overwhelmingly people answered physical therapy.  Though surprisingly when asked what profession they sought treatment from first, only 6% said physical therapy.  Most went to their medical doctor first. 

A lot of people are not aware that physical therapy is a direct access profession. Direct access benefits you in many ways. It streamlines your care, by eliminating the time between a physician’s appointment and getting in to see your physical therapist. By seeing your physical therapist first, you can start to improve your function, decrease pain and restore quality of life without delay. Furthermore, you could save hundreds of dollars on care. Medical doctors may do x-rays or prescribe medications that can end up costing a lot of money but don’t really solve your problems. Physical therapy is a great alternative to dangerous opioids and is often more effective than opioids, and in some cases surgery. If you think that your injury or pain is musculoskeletal in nature, a physical therapist should be your first stop. This will promote optimal outcomes and recovery. 

Not sure if we can help? Physical therapists are highly-trained professionals that are well equipped to be able to recognize if a problem isn’t musculoskeletal in nature and, if necessary, able to refer you on to the proper health care professional to address your issue. Physical therapists are not meant to take the place the of physicians, in fact, we work very closely with them to optimize your care. Keep physical therapy in mind the next time you have an ache or a pain that just won’t go away. We can help get you back to doing what you love. 

Call us today to schedule a thorough physical therapy evaluation in our Bozeman or Manhattan office.

Excel Physical Therapists of Bozeman & Manhattan are CareCredit Providers

By Tiffany Coletta
tiffany@excelptmt.com

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Excel Physical Therapy of Bozeman and Manhattan, Montana are CareCredit providers. CareCredit is a personal healthcare credit card which acts like a revolving line of credit for out-of-pocket healthcare expenses. Our office offers the option of no interest for 6 months. Our patients and their families can use their CareCredit account to pay for deductible, and or co-payments over a $200 minimum balance. 

Apply for a CareCredit account online at www.carecredit.com or via 800-677-0718. Patient Responsibility charges from our office are paid at the end of each visit until our office team can verify active CareCredit account status.

Please inquire with our front office team if you have additional questions at 406-556-0562 for Bozeman or 406-284-4262 for Manhattan or via info (at) excelptmt (dot com).  Thank you for choosing Excel Physical Therapy for your physical therapy needs. We truly appreciate our patients and hope you will consider us in the future and refer us to your friends and family.

October is National Physical Therapy Month!

By Tiffany Coletta
tiffany@excelptmt.com

National Physical Therapy Month (NPTM) is a commemoration held each October by the American Physical Therapy Association (APTA). NPTM is designed to recognize the impact that physical therapists and physical therapist assistants make in restoring and improving motion in people’s lives.

We encourage you to browse the APTA MoveForward website and follow them on Facebook, Twitter, and Pinterest to learn about the benefits of physical therapy.

Call and ask to speak with any member of our Excel Physical Therapy Team. They are always happy to talk with you about how physical therapy can help you or a member of your family.

  • Bozeman: 406.556.0562
  • Manhattan: 406.284.4262
  • info@excelptmt.com

Appointment Reminders Now Improved

By Tiffany Coletta
tiffany@excelptmt.com

Our front office team is happy to give you a phone call reminder the day before your physical therapy appointment, but now we have the ability to text or email you your appointment reminders too! Give us a call at either our Bozeman or Manhattan office and let us know your preference.

If you are choosing a text reminder, we will need to know who your cell phone company is. Normal text charges apply so make sure you are aware of your texting plan. If you prefer an email reminder, just let us know your email address. We are also happy to give you the good, old fashioned phone call too.

Bozeman 406.556.0562
Manhattan 406.284.4262
info@excelptmt.com

"You did great. I have nothing to (say for) you to improve. Thanks!" --M.D., Manhattan Patient

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